Part One: The evolution of conflict management systems. Introduction: The emergence of conflict management
Forces of change : the transformation of the social contract in the workplace
The rise of alternative dispute resolution
New strategies of conflict management : the emergence of a new paradigm
Part Two: The establishment of conflict management systems. Design of conflict management systems : internal features
Design of conflict management systems : external features
Implementation of conflict management systems
Evaluation of conflict management systems
Part Three: The future of conflict nanagement systems. Barriers to the growth of conflict management systems
The future of workplace dispute resolution
Appendix A: A list of corporations and other organizations studied by the authors and referred to in this book
Appendix B: Glossary of terms.
