Introduction: What Ever Happened To
A Picture of Personal Accountability
QBQ! The Question Behind the Question
"Why Is This Happening to Me?"
"Why Do We Have to Go Through All This Change?"
"Why Don't They Communicate Better?"
Procrastination: The Friend of Failure
"When Will We Get More Tools and Better Systems?"
"When Are We Going to Hear Something New?"
A Poor Sailor Blames the Wind
The Foundation of Teamwork
Making Accountability Personal: All QBQs Contain an "I"
"When Will Others Walk Their Talk?"
Will the Real Role Models Please Stand Up!
Practicing Personal Accountability: All QBQs Focus on Action
The Risk of Doing Nothing
"Thanks for Shopping at the Home Depot!"
The Cornerstone of Leadership
Leaders Are Not Problem Solvers
A Great List of Lousy Questions
