Introduction: Restorative justice through victim offender mediation
Philosophy, practice, and context. Humanistic mediation: a transformative journey of peacemaking
Guidelines for victim-sensitive mediation and dialogue with offenders / with Jean Greenwood
The mediation process: phases and tasks / with Jean Greenwood
Multicultural implications of victim offender mediation / with Robert B. Coates
Case studies / with Terri Grob
National survey of victim offender mediation programs / with Jean Greenwood
Program development issues
What we are learning from research. The impact of victim offender mediation: two decades of research / with Robert B. Coates
Cross-national assessment of victim offender mediation / with Robert B. Coates and Ann Warner Roberts
Victim offender mediation in the United States: a multisite assessment / with Robert B. Coates
Victim offender mediation in Canada: a multisite assessment
Victim offender mediation in England: a multisite assessment / with Ann Warner Roberts
Emerging issues. Advanced mediation and dialogue in crimes of severe violence / with William Bradshaw and Robert B. Coates
Potential hazards and opportunities
Appendixes. A. Resources: organizations, publications, videotapes
B. Directory of VOM programs in the United States
D. Promising practices and innovations
E. Summary of forty VOM empirical studies / with Robert B. Coates
F. Assessing participant satisfaction with VOM / with William Bradshaw.
