Working with emotional intelligence

Pt. 1. Beyond expertise. The new yardstick

Competencies of the stars

The hard case for soft skills

Pt. 2. Self-mastery. The inner rudder

Self-control

What moves us

Pt. 3. People skills. Social radar

The arts of influence

Collaboration, teams, and the group IQ

Pt. 4. New model of learning. The billion-dollar mistake

Best practices

Pt. 5. Emotionally intelligent organization. Taking the organizational pulse

The heart of the performance

Some final thoughts.