Conducting the reference interview: a how-to-do-it manual for librarians

Why bother with a reference interview?

Setting the stage for the reference interview: the first thirty seconds

Finding out what they really want to know

Moving beyond negative closure

Special contexts for the reference interview

The reference encounter in virtual environments

The readers' advisory interview

Establishing policy and training for the reference interview.

Why bother with a reference interview?

Setting the stage for the reference interview : the first thirty seconds

Finding out what they really want to know

Beyond negative closure

Special contexts for the reference interview

The reference encounter in virtual environments

The readers' advisory interview

Establishing policy and training for the reference interview.